At e-eshop, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair, transparent, and customer-centric. Please take a moment to review our guidelines:

Refund Eligibility:

1. Refunds are applicable for eligible items returned within 15 days of receiving the product. If 15 days have passed since your purchase, we may not be able to offer a refund or exchange.

2. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Refund:

1. Log in to your e-eshop account, navigate to the order history, and select the item(s) you wish to refund. Follow the provided instructions to initiate the refund request.

2. If you encounter any difficulties or have questions, please contact our customer support team for assistance.

Refund Process:

1. Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow a few business days for the refund to reflect, depending on your payment provider's policies.

Exceptions:

1. Certain items, such as personalized or customized products, may not be eligible for a refund unless they arrive damaged or defective.

2. Perishable goods, digital items, and specific non-returnable items will be clearly mentioned in the product description.

Refund for Shipping Costs:

1. If the return is due to an error on our part, or if the item is defective or damaged, we will refund the cost of return shipping.

2. If the return is for reasons other than our error, the customer is responsible for the return shipping costs.

Contact Us: If you have any questions or concerns regarding the refund process, feel free to reach out to our customer support team. We are here to assist you and ensure a smooth resolution.

e-eshop reserves the right to update or modify this refund policy at any time, and any changes will be reflected on our website. We encourage customers to review this policy periodically for updates.

Thank you for choosing e-eshop for your online shopping, and we appreciate your understanding of our refund policy.